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Owned and operated by CSK Awele Holdings Inc, we welcome questions about hot tubs, saunas, pizza ovens, and more.
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Frequently Asked Questions
How long does shipping take for large items like hot tubs or saunas?
Handling time is 1 to 3 business days, with transit typically taking 5 to 8 business days. Larger items such as hot tubs, infrared saunas, and tiny houses may have specific delivery timelines noted on their product pages.
How can I track my order after it ships?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to monitor your delivery status in real time through the carrier's website.
What is your return policy for outdoor products?
We offer 30-day returns on eligible items. Please review the condition and packaging requirements outlined in our Return Policy page before initiating a return for items like wine coolers or pizza ovens.
Can I exchange a product for a different model or size?
Exchanges are handled on a case-by-case basis. Contact us with your order number and the item you would like instead, and our team will walk you through available options and next steps.
What should I consider when choosing between different hot tub models?
Consider the seating capacity, jet configuration, energy efficiency rating, and the dimensions of your patio or deck space. Each product page includes detailed specifications to help you compare models side by side.
Do your infrared saunas require special electrical hookups?
Electrical requirements vary by model. Some plug into a standard household outlet, while others need a dedicated 240V circuit. Check the specifications section on each sauna listing for exact power requirements before purchasing.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Free Continental Shipping
Free shipping on most orders within the Continental U.S., with no order minimum required.
30-Day Returns
Shop with confidence knowing eligible items can be returned within 30 days per our Return Policy.
